Terms & Conditions

Contract
The Contract for a short-term holiday rental shall be made between the Client and Windmill Lodges.  The contract shall be governed by UK Law.  It will be entered into when the deposit is processed and Windmill Lodges issues the confirmation letter.  By making a reservation you are deemed to have accepted our terms and conditions.  The Contract will be subject to the following booking conditions.

Booking
The Client making the booking agrees that they are authorised to make this booking on behalf of all persons who shall be renting the property and agrees to take full responsibility for the property and the payment of any rental fees or damages.  At least one person in the party must be over 18 years old.

Occupation of the Lodges
An extra charge of £25.00 per person applies for the use of sofa beds for extra accommodation (max +2).  Please note that all persons aged 3 and over must be allocated a bed.
A folding guest bed is available on request in our one bedroom Chaffinch Lodge. An extra charge of £25 applied. This is only permitted for use by children up to the age of 11.

Period of Hire
The prices quoted are per lodge, per week or short break on a self-catering basis.  Weekly rates apply from Friday at 4.00pm to the following Friday at 10.00am or Monday at 4.00pm to the following Monday at 10.00am.  Short breaks are for 4 days midweek starting on Monday at 4.00pm to the following Friday at 10.00am or weekend starting on Friday at 4.00pm to the following Monday at l0.00am.  Periods of longer than a week can be booked if arriving and departing on a Monday or Friday.

Late Arrivals
We ask that you inform us of your planned arrival time.  You must inform Windmill Lodges if your arrival time changes substantially.  If you are liable to arrive after 5.00pm you must make arrangements in advance with the Management for access to your lodge.

Deposit
A deposit of £100.00 fee is payable if the booking is made more than six weeks before the commencement of the rental. Non payment of the balance of the rental on or before the due date shall be construed as a cancellation of the contract by the Client. For bookings made less than six weeks before the commencement of the rental, the total rental fee is payable at the time of booking.

Payment
Payments can be made by paypal, cheque, credit card or debit card. All cheques must be made payable to Windmill Lodges Ltd and can only be accepted if received not less than two weeks before the commencement of the rental.

Changes
Changes to the date of your booking will only be accepted (subject to availability) if the request is made no less than 6 weeks prior to the date of your arrival.  This will incur a £50.00 handling charge.

Cancellations
Any cancellation made by the Client for whatever reason must be in writing.  Once the booking has been confirmed the deposit becomes non-refundable.  Cancellations should be notified immediately.  If full payment has been made and we can re-let the lodge, 50% of the balance payment will be refunded.  If the lodge is not re-let, no refund will be payable.  Windmill Lodges strongly recommends that the Client takes out insurance against cancellation.

Advertised Facilities
Not all items, equipment and facilities advertised may be available at all times due to breakdown, malfunction, or other reasons.  The management of Windmill Lodges will try to rectify any malfunctions as soon as possible but no refund of any or all of the money paid by the customer will be made.

Services
Rental charges include bed linen, towels and bathrobes for use during your stay.  Beds will be made up prior to your arrival and for bookings of more than one week linen and towels will be changed at the end of each week.  Electricity and water are included within the rental charge.

Care of the Property
The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as was found at the beginning.  Apart from if provided by Windmill Lodges; no candles are to be used in the lodges or in and around the hot tubs.

Fixtures & Fittings
All fixtures, fittings and equipment must be used solely for their intended purpose.  Windmill Lodges request that you do not take into the lodges any portable heaters, lighting equipment or any items that may cause danger to the lodges, its equipment or its occupants.  Any bulky items such as bicycles, fishing or golf equipment are not to be taken into the lodges.

Breakages, Damage or Missing Items
The Client is legally bound to reimburse Windmill Lodges for breakages, damage, missing items or excessive cleaning caused by the party during the period of the rental.

Children
Children must be supervised at all times.  This is particularly important when using the swimming pool, hot tub and whilst in the vicinity of the lake.

Visitors
Only those persons notified to are entitled to occupy the accommodation allocated.  If you receive visitors during your stay who are not resident at Windmill Lodges you must inform the management. You will be held responsible for the behaviour of your visitors while they are on the site.  Visiting guests are not permitted to stay overnight.

Smoking
Windmill Lodges operates a no smoking policy within the lodges.

Pets
Windmill Lodges operates a no pet’s policy.

Parking
Parking of vehicles must be in the designated car parking space and must not obstruct the roadway.  Your vehicles, their accessories and contents are left entirely at your risk.  Windmill Lodges will not be responsible for any loss or damage from or to any vehicle.  Repairs to vehicles (except emergency repairs) must not be carried out.

Lost Property
A minimum charge of £10 is made for the return of lost property after your departure.  Items of lost property can only be held for a maximum of one month after which time they are donated to charity.  We cannot be held responsible for items reported lost which cannot found.  Property is at all times the responsibility of the owner.

Right of Entry
We will not normally enter a lodge once let without your agreement, however employees of Windmill Lodges shall be allowed the right of entry to property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

Liability
Windmill Lodges cannot accept liability for any damage; expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause other than the proven negligence of us or our employees.  You must take all necessary steps to safeguard your personal property and no liability to you is accepted in respect of damage to or loss of such property.

Force Majeure
Windmill Lodges cannot accept responsibility or pay compensation where the performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure.  These circumstances include any event which we could not, even with all due care, foresee or avoid.  Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.

Privacy
Protecting your privacy is important to us and we will strive to keep your personal information confidential.  Your details will be kept on our database to enable us to keep you up to date with any future offers, information or mailings.  We do not give any information to third parties or use information gathered in any other way than those described above.  If required by law or legal process to disclose your personal information we will do only in accordance with the law.

Site Rules
All occupiers of Windmill Lodges are expected to abide by the Site Rules.

Complaints
Windmill Lodges endeavour to ensure that everything is to your satisfaction during your stay. Should there be any cause for complaint during the occupation of the property, it must be notified promptly to the management and in the case of a serious problem confirmed in writing.

Terms and Conditions
Windmill Lodges reserve the right to change or amend these terms and conditions at any time. We also reserve the right to terminate the agreement/booking without refund of money if the behaviour of any guest is considered unacceptable, site rules are broken or if the number of occupants exceeds that stated at the time of booking.