Terms & Conditions

Contract
The Contract for a short-term holiday rental shall be made between the Client and Windmill Lodges. The contract shall be governed by UK Law. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. this does not form a contract between us. A contract shall only arise when a deposit is processed and your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email. A reservation can only be made by accepting our terms and conditions.  The Contract will be subject to the following booking conditions:-

Booking

The Client making the booking agrees that they are authorised to make this booking on behalf of all persons who shall be renting the property and agrees to take full responsibility for the property and the payment of any rental fees or damages.  At least one person in the party must be over 18 years old.

Occupation of the Lodges

An extra charge of £25.00 per person applies for the use of sofa beds for extra accommodation (max +2).  Please note that all persons aged 3 and over must be allocated a bed. To comply with heath, safety and insurance policies, unauthorised use of the sofa bed is not permitted. Sofa beds can only be used by prior arrangement and paid for before arrival. A folding guest bed is available on request in our one bedroom Chaffinch lodge. An extra charge of £25 applies. This is only permitted for use by children up to the age of 11. 

Group Bookings

All lodges are available for group bookings with the exception of Kingfisher lodge. A group booking is defined as two or more lodges which are booked to accommodate a large group of guests from the same party.

Period of Hire
The prices quoted are per lodge, per week or short break on a self-catering basis.  Weekly rates apply from Friday at 4.00pm to the following Friday at 10.00am or Monday at 4.00pm to the following Monday at 10.00am.  Short breaks are for 4 days midweek starting on Monday at 4.00pm to the following Friday at 10.00am or weekend starting on Friday at 4.00pm to the following Monday at l0.00am.  Periods of longer than a week can be booked if arriving and departing on a Monday or Friday.

Late Arrivals
We ask that you inform us of your planned arrival time.  You must inform Windmill Lodges if your arrival time changes substantially.  If you are liable to arrive after 5.00pm you must make arrangements in advance with the Management for access to your lodge.

Deposit

A deposit of £100.00 fee is payable if the booking is made more than six weeks before the commencement of the rental. Non payment of the balance of the rental on or before the due date shall be construed as a cancellation of the contract by the Client. For bookings made less than six weeks before the commencement of the rental, the total rental fee is payable at the time of booking.

Payment

Deposit and balance payments can be made in the following ways:- Via BACS payment to Lloyds TSB Bank, Woodbridge Branch. Sort Code 30-99-85, for the account of Windmill Lodges, account number 47659768, with your booking ID as the reference, by calling the office with your debit or credit card details, or by cheque payable to Windmill Lodges. Cheques and can only be accepted if received not less than two weeks before the commencement of the rental. Payments are also accepted via a Sagepay link on the booking summary. 

Changes

Any changes to your booking, including a change of date will only be accepted (subject to availability) if the request is made no less than 6 weeks prior to the date of your arrival.  This will incur a £50.00 handling charge.

Cancellations
Any cancellation made by the Client for whatever reason must be in writing.  Once the booking has been confirmed the deposit becomes non-refundable.  Cancellations should be notified immediately.  If full payment has been made and we can re-let the lodge, 50% of the balance payment will be refunded.  If the lodge is not re-let, no refund will be payable.  Windmill Lodges strongly recommends that the Client takes out insurance against cancellation.

Advertised Facilities

Not all items, equipment and facilities advertised may be available at all times due to breakdown, malfunction, or other reasons.  The management of Windmill Lodges will try to rectify any malfunctions as soon as possible but no refund of any or all of the money paid by the client will be made.

WiFi

Wifi access is offered in all our log cabins. There is no charge for this service, however please be advised that due to the nature of our connection and our locality the signal may be weak at times, particularly in poor weather. Use of the free Wifi network is at the discretion of the user and at your own risk. Windmill Lodges and the network service provider accept no responsibility for any problems resulting from using this service and no guarantee can be given that the network will work with all computers.

Services
Rental charges include bed linen, towels and bathrobes for use during your stay.  Beds will be made up prior to your arrival and for bookings of more than one week linen and towels will be changed at the end of each week.  Electricity and water are included within the rental charge.

Care of the Property
The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as was found at the beginning.  Apart from if provided by Windmill Lodges; no candles are to be used in the lodges or in and around the hot tubs.

Fixtures & Fittings
Al1 fixtures, fittings and equipment must be used solely for their intended purpose.  Windmill Lodges request that you do not take into the lodges any portable heaters, lighting equipment or any items that may cause danger to the lodges, its equipment or its occupants.  Any bulky items such as bicycles, fishing or golf equipment are not to be taken into the lodges.

Breakages, Damage, Missing Items & Additional Cleaning
The Client is legally bound to reimburse Windmill Lodges for breakages, damage, missing items or excessive cleaning caused by the party during the period of the rental. This includes any additional cleaning required which is above the expected normal levels for towels, bed linen & bathrobes to include replacement costs if necessary.

Children

Children must be supervised at all times.  This is particularly important when using the swimming pool, hot tub and whilst in the vicinity of the lake.

Visitors
Only those persons notified to are entitled to occupy the accommodation allocated.  If you receive visitors during your stay who are not resident at Windmill Lodges you must inform the management. You will be held responsible for the behaviour of your visitors while they are on the site.  Visiting guests are not permitted to stay overnight and must vacate the site by 10pm.

Smoking

Windmill Lodges operates a strict no smoking policy within the lodges .For any guest deemed to have smoked within the lodge an additional cleaning charge will be made to the person responsible for the booking.

Pets
Windmill Lodges operates a no pet’s policy.

Parking
Parking of vehicles must be in the designated lodge driveway and not on the grassed area. If any damage is caused by driving vehicles on the grassed area the client is legally bound to reimburse Windmill Lodges for any repair costs incurred. Vehicles must not obstruct the roadway.  Your vehicles, their accessories and contents are left entirely at your risk.  Windmill Lodges will not be responsible for any loss or damage from or to any vehicle.  Repairs to vehicles (except emergency repairs) must not be carried out.

Lost Property
A minimum charge of £10 is made for the return of lost property after your departure.  Items of lost property can only be held for a maximum of one month after which time they are donated to charity.  We cannot be held responsible for items reported lost which cannot be found.  Property is at all times the responsibility of the owner.

Right of Entry
We will not normally enter a lodge once let without your agreement, however employees of Windmill Lodges shall be allowed the right of entry to property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

Liability
Windmill Lodges cannot accept liability for any damage; expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause other than the proven negligence of us or our employees.  You must take all necessary steps to safeguard your personal property and no liability to you is accepted in respect of damage to or loss of such property.

Force Majeure
Windmill Lodges cannot accept responsibility or pay compensation where the performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure.  These circumstances include any event which we could not, even with all due care, foresee or avoid.  Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.

Privacy
Protecting your privacy is important to us and we will strive to keep your personal information confidential.  Your details will be kept on our database to enable us to keep you up to date with any future offers, information or mailings.  We do not give any information to third parties or use information gathered in any other way than those described above.  If required by law or legal process to disclose your personal information we will do only in accordance with the law.

Visitors to our website: Cookies are small text files placed on your computer by websites that you visit. They are used to make websites work more efficiently and also provide information to the owners of the website. When visiting Windmill Lodges website the information collected does not identify individuals. Any information which is collected anonymously is used for identifying numbers of visitors to the site, what pages they have visited and where they have come from. This helps us to continue to make improvements to our website.

Site Rules

All occupiers of Windmill Lodges are expected to abide by the Site Rules.

Complaints
Windmill Lodges endeavour to ensure that everything is to your satisfaction during your stay. Should there be any cause for complaint during the occupation of the property, it must be notified promptly to the management and in the case of a serious problem confirmed in writing.

Terms and Conditions
Windmill Lodges reserve the right to change or amend these terms and conditions at any time. We also reserve the right to terminate the agreement/booking without refund of money if the behaviour of any guest is considered unacceptable, site rules are broken or if the number of occupants exceeds that stated at the time of booking

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Windmill Lodges, Red House Farm, Saxtead, Woodbridge, Suffolk IP13 9RD | VAT No: 118 2572 21 | holidays@windmilllodges.co.uk
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