FAQ’s about the lodges:
How can I book my holiday?
You can book online at www.windmilllodges.co.uk or by telephoning the office on 01728 685338. Office hours are 9am to 5pm Monday and Friday, 9am to 12pm Tuesday, Wednesday and Thursday.
What facilities are there on site?
We have an indoor pool (open Easter to October) and each of our log cabins has their own private hot tub. Access to Laundry facilities and a freezer also available (24 hours), Book & Games library and direct access to local footpaths.
Do all lodges have a hot tub?
Yes each of our lodges has their own private hot tub situated off the veranda of each lodge. Hot tubs are available for use all year round.
Where are you located?
We are located in Saxtead, a small village in Suffolk located just off the A1120 tourist route. The nearest town is Framlingham (2 miles).Our postcode is IP13 9RD
Do you have a brochure?
We have a leaflet and price list we are happy to post to you upon request. Our website is continually updated with news and photographs and also has prices and the facility to book online.
Can I make a group booking?
Yes we accept group bookings and recommend that prior to booking you contact the office to discuss your requirements.
Do you provide for guests with accessibility needs?
Whilst we do not belong to the National Accessible Scheme, we do meet a number of the schemes standards. We always try our best to accommodate any requests where possible and recommend that you contact us prior to booking to discuss your requirements. This enables us to provide further relevant information which may help you decide the suitability of our accommodation.
What is included in the cost of my holiday?
All towels, bed linen and bath robes are included in the cost of your holiday. There are no further charges during your stay unless you wish to hire any additional items such as cots, highchairs, sofa beds or use the onsite laundry facilities.
Can I change the date of my booking?
Changes to the date of your booking can only be accepted (subject to availability) if the request is made no less than 6 weeks prior to the date of your arrival. This will incur a £50 handling charge. Any other changes you wish to make should be discussed prior to your arrival by contacting reception.
What happens if I have to cancel my holiday?
We recommend that you take out holiday insurance against cancellation. Should you need to cancel your holiday, full details regarding our cancellation policy can be found in our terms and conditions.
Can I add extra guests to my booking?
Yes additional guests can be added to your booking provided the number of guests does not exceed the maximum occupancy of your lodge. This needs to be arranged with reception prior to your arrival as there may be additional charges to pay for example sofa bed hire.
Do the lodges have a barbeque?
Each lodge has a barbecue stand (available from Easter to October) suitable for use with disposable barbecues. These can be purchased locally or onsite (subject to availability). Kingfisher lodge also has a gas barbecue.
Can we have friends to visit us during our stay?
Yes friends are welcome to visit you during your stay, however this is by prior arrangement only (please contact reception) Visiting guests are not permitted to stay overnight and must vacate the site by 10pm.
Please do not hesitate to contact us if you have any other questions.
Telephone: 01728 685338
Office hours are Monday and Friday 9am to 5pm, Tuesday, Wednesday & Thursday 9am to 12 noon.